> the rental is worth it for the ability to tell them
Tell them you want to cancel. You'll be routed to the cancellation department, which is greatly empowered and incentivized to ensure you don't cancel. I have to do this about once a year, when Spectrum/TWC randomly adds $40 to my monthly internet bill.
Oh, my God. Never do this. Never suffer their retention specialists. If you want to negotiate your bill, you use Twitter. (Comcast's social media team at corporate HQ won't give you the runaround the goofballs at the regional support centers do, they have different incentives.)
The thing to do is to go into one of their customer service offices. There you will deal face to face with a human being who is not reading from a decision tree script, and has more options. I do this periodically to get the new subscriber introductory rates on my service.
Yes it is, as a matter of fact. Future historians will have this very approach to such matters to thank for the darkness. People have been talking about a digital dark age for some years, now.
Tell them you want to cancel. You'll be routed to the cancellation department, which is greatly empowered and incentivized to ensure you don't cancel. I have to do this about once a year, when Spectrum/TWC randomly adds $40 to my monthly internet bill.