They really like to do the BP oil spill apology approach, it's getting old though. You can only continuously say sorry so many times before people get sick of hearing it.
The vast majority of the user base that they care about doesn't even know there's anything to say sorry for. If you would use this tool, you're worth much less to them anyway.
addendum: If this bothers you, I would strongly recommend just jumping ship now. There's almost no incentive for them to change and no sign of one on the horizon. If you're not getting enough value from them right now to accept the data they keep on you, you'll be happier just giving up and moving on early.
My point is to stop holding your breath that Zuck is going to be the one to do anything for you. Do you think that's any less true if you don't even use his service?
You'd be absolutely right. Here are two statements for comparison . They're similar in context: both were published after a major crisis, during the pressure from the legislators, but before they actually talked to the lawmakers:
Even though the BP one is substantially more detailed, at least I've read it completely. I've skimmed over several paragraphs in the Zuckerberg's statement because they essentially say nothing.
Some part of it can be blamed on the medium itself, since Zuckerberg couldn't post links, subsections, nor visually-distinguishable lists in a fucking Facebook status.
