It's not exactly fair to throw out the population like that with no context - Atlanta is similar to LA in that it is very spread out, a bunch of "suburbs in search of a city." Friendly communities like this are rare in apartment buildings, as far as I've seen. I would love to know why or if there are any notable counterexamples - I would consider moving there!
I live in a dense part of Chicago and have a community like the one in the story. That's been true across housing types, from high rise, to mid rise to townhouse.
It's not the suburbs that make community. It's engaging with your community and its institutions. In this story, the mail carrier. But you can engage with all manner of other institutions and start to be more apart of where you live.
Zurich, Switzerland. There's only one family in my building I'm not really chatting with somewhat regularly. Everyone says I'll get to know them once the weather is right for hanging out in the common grassy area anyways. And that's despite the Swiss having an opinion for being like Germans, but without the openness and legendary sense of humour ;)