How much time do you spend supporting/interacting with your users
Typically half an hour a week.
Have you had to sell any of them on your product directly?
Since running, I've had a handful of users contact me before purchasing. I discovered that some of them will try and get you to extend the free trial for a day, a week and then a month at a time, all in promise of an ever-elusive sale. I've also had some arguments with people trying to abuse the offer to bloggers of a free subscription in return for a review. Funnily enough, some of these arguments led to sales :)
Typically half an hour a week.
Have you had to sell any of them on your product directly?
Since running, I've had a handful of users contact me before purchasing. I discovered that some of them will try and get you to extend the free trial for a day, a week and then a month at a time, all in promise of an ever-elusive sale. I've also had some arguments with people trying to abuse the offer to bloggers of a free subscription in return for a review. Funnily enough, some of these arguments led to sales :)