> "rewarding" their behaviour (in their eyes at least)
You must, in your own mind, depersonalize the requests and translate them into polite-speak. You know better than I that people who complain about software are usually unaware and frustrated. If they knew the whole picture and hadn't just encountered limitations in the software, maybe they'd be nicer.
The risk is that your resentment could lead to wanting to delay an improvement just because you want to disincentivize toxic demands.
You must, in your own mind, depersonalize the requests and translate them into polite-speak. You know better than I that people who complain about software are usually unaware and frustrated. If they knew the whole picture and hadn't just encountered limitations in the software, maybe they'd be nicer.
The risk is that your resentment could lead to wanting to delay an improvement just because you want to disincentivize toxic demands.