Perhaps this is a regional difference, but you might be confusing the suicide hotline with a petition for involuntary admission. The suicide hotline provides someone to talk to. The person might not even know your name or address. What you’ve described is involuntary admission. Any adult can petition for another person to be brought to a hospital and evaluated, but the hospital decides if the person is admitted and/or placed on a 72 hour hold.
I think the person you are replying to is claiming that the hotline operator will initiate the process for involuntary admission, or at least start a chain of events (e.g. calling local PD for a welfare check) that leads to that outcome.
