You get what you measure, and the only thing they know how to measure is negative outcomes.
You can't prove that giving me an extra 5k made me stay long enough to pay it back at >= our revenue targets.
The semi-healthy version I see play out is when people who want to be better use the loss of a customer or a coworker as fodder for pushing their agenda. Essentially it's one class of teachable moment. People learn from pain when nothing else works, and you can amplify or dull that sense of pain.
You can't prove that giving me an extra 5k made me stay long enough to pay it back at >= our revenue targets.
The semi-healthy version I see play out is when people who want to be better use the loss of a customer or a coworker as fodder for pushing their agenda. Essentially it's one class of teachable moment. People learn from pain when nothing else works, and you can amplify or dull that sense of pain.