That can be for many reasons but an example of events for me will go like this:-
> Get new job, jump in there really eger, do a good job.
> Face stupid political BS, eagerness disappears.
> Start looking for other jobs, then ultimately quit.
If you keep working hard in a toxic environment you're going to do yourself harm. If you care about doing good work, move company. Many will be content with just collecting a wage though.
As an aside, I'ved worked on a helpdesk and got through about 5-8 tickets a day while colleagues got through 40. Ultimately I was promoted because those 8 tickets were the ones everyone else was skipping because they didn't have a clue what to do. Neither did I, but once I figured it out I did. If your tickets regularly require on average 5 to 6 minutes work, then perhaps you should question the value of the work you're doing.
> Get new job, jump in there really eger, do a good job.
> Face stupid political BS, eagerness disappears.
> Start looking for other jobs, then ultimately quit.
If you keep working hard in a toxic environment you're going to do yourself harm. If you care about doing good work, move company. Many will be content with just collecting a wage though.
As an aside, I'ved worked on a helpdesk and got through about 5-8 tickets a day while colleagues got through 40. Ultimately I was promoted because those 8 tickets were the ones everyone else was skipping because they didn't have a clue what to do. Neither did I, but once I figured it out I did. If your tickets regularly require on average 5 to 6 minutes work, then perhaps you should question the value of the work you're doing.