which one is more incompetent as a service company - Amazon, Google, Facebook, or Apple?
I think my ranking would be Google, Apple, Facebook, Amazon, but that is not so much decided via any sort of logical evaluation but only due to my feeling on the matter.
For all the problems Amazon has and causes I will say I've always found their support to be pretty excellent. From what I understand Amazon's foundibg philosophy is focused on just serving the customer at the cost of any other externality and that's where most of the conterversy surrounding them comes from is placing whatever is needed to please the customer above every other concern. But that means when working with them they are pretty great.
Whereas it seems like Google and Facebook view you as a resource simply to have value extracted from and moved on.
As for Apple, well there are no problems you're just holding the phone wrong.
I've personally never contacted Facebook or Google support, seems like a futile effort. I do agree out of all the companies, Amazon seems to have support figured out the most, at least they make it easy for the customer. I had a package that was not delivered, actually pretty sure it was delivered but then stolen (apartment had a package locker so it was the delivery drivers fault).
When I contacted Amazon I was expecting them to talk for a while to determine what happened but no, immediate no questions asked refund. Amazon I'm sure has issues around delivery, but as a customer I could care less if a package gets lost once in a while if the company is immediately going to correct the issue.
> From what I understand Amazon's foundibg philosophy is focused on just serving the customer at the cost of any other externality and that's where most of the conterversy surrounding them comes from is placing whatever is needed to please the customer above every other concern. But that means when working with them they are pretty great.
I have tried for years to report counterfeits on Amazon to their customer support to no avail. They don't want to collect that data, it seems, despite the severe effects their products can have on customers.
Not everyone has the same experiences with Amazon. I guess I've had pretty good experiences with Amazon as a retail customer per se, in terms of delivery and returns, but beyond that it's an entirely different story.
I had an experience very similar to the one in this article, for example:
Amazon's FBA support on the other hand is horrendous, possibly betraying their more adversarial relationship with their sellers. I was so annoyed by repeated incompetence that not only did I stop doing FBA side projects, but I (mostly) cut out my Amazon shopping and am unlikely to recommend AWS as a first option to a client in future.
Never interacted with facebook in any position, the rest is completely correct.
Google is absolutely trash at support, Apple is quite bad (in store support used to be rather good, services was always shit), Amazon is competent at least.
Amazon is also in the easiest position to offer support, since for the bulk of support queries, if all else fails, they can just absorb the cost and refund the customer. The customer is usually not any worse than when they started if they do this.
The money spent on a purchase is fungible. There is no obvious monetary refund to give to someone who can't update their app, got their YouTube channel taken down or got their Instagram handle stolen.
For the record I had a simple oauth problem flagged by Facebook and emailed with a number of humans there successfully. I'm a non enterprise/paying dev. It felt reasonably okay and quick, as if they read and listened to my responses.
Google is awful. I worked at a company in a now-legal business with a YouTube channel from the not-as-legal days… it has incredibly unprofessional and embarrassing branded footage and there was nothing we were able to do to pull the channel down. (No one currently working there has the login)
I think my ranking would be Google, Apple, Facebook, Amazon, but that is not so much decided via any sort of logical evaluation but only due to my feeling on the matter.