For all the problems Amazon has and causes I will say I've always found their support to be pretty excellent. From what I understand Amazon's foundibg philosophy is focused on just serving the customer at the cost of any other externality and that's where most of the conterversy surrounding them comes from is placing whatever is needed to please the customer above every other concern. But that means when working with them they are pretty great.
Whereas it seems like Google and Facebook view you as a resource simply to have value extracted from and moved on.
As for Apple, well there are no problems you're just holding the phone wrong.
I've personally never contacted Facebook or Google support, seems like a futile effort. I do agree out of all the companies, Amazon seems to have support figured out the most, at least they make it easy for the customer. I had a package that was not delivered, actually pretty sure it was delivered but then stolen (apartment had a package locker so it was the delivery drivers fault).
When I contacted Amazon I was expecting them to talk for a while to determine what happened but no, immediate no questions asked refund. Amazon I'm sure has issues around delivery, but as a customer I could care less if a package gets lost once in a while if the company is immediately going to correct the issue.
> From what I understand Amazon's foundibg philosophy is focused on just serving the customer at the cost of any other externality and that's where most of the conterversy surrounding them comes from is placing whatever is needed to please the customer above every other concern. But that means when working with them they are pretty great.
I have tried for years to report counterfeits on Amazon to their customer support to no avail. They don't want to collect that data, it seems, despite the severe effects their products can have on customers.
Not everyone has the same experiences with Amazon. I guess I've had pretty good experiences with Amazon as a retail customer per se, in terms of delivery and returns, but beyond that it's an entirely different story.
I had an experience very similar to the one in this article, for example:
Amazon's FBA support on the other hand is horrendous, possibly betraying their more adversarial relationship with their sellers. I was so annoyed by repeated incompetence that not only did I stop doing FBA side projects, but I (mostly) cut out my Amazon shopping and am unlikely to recommend AWS as a first option to a client in future.
Whereas it seems like Google and Facebook view you as a resource simply to have value extracted from and moved on.
As for Apple, well there are no problems you're just holding the phone wrong.